Job Description
Description:
Location Requirement: Candidates must currently reside in Hidalgo County or Cameron County Texas in order to be considered for this position.
Summary: Axon River is seeking Customer Service Representatives to join the team! CSRs will provide inbound or outbound call support to our various clients. CSRs are expected to provide exceptional customer service while following protocols and guidelines. They will use various web-based systems to answer customer inquiries. Responsibilities may include:
Essential Duties:
Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction.
Document each customer’s inquiry information into a database.
Verify customer’s information, making corrections and updates as needed.
Actively listen to recognize opportunities to offer additional information to callers, ensuring the caller and client has received the best customer service experience possible.
Follow-up with callers as necessary.
Use statistical contact center data to make improvements to performance.
Outbound calling for surveying to obtain client specific information.
Shift and Schedule adherence
Requirements:High School Diploma or GED
Knowledge of how to operate a computer, use internet search engines, and navigate multiple windows/tabs
Prior call center or customer service experience highly desired
Effective verbal and written communication skills
Ability to multi-task, operate a computer, and utilize specialized telephone systems
Ability to multi-task
Ability to sit for extended periods of time
Candidates must meet the following requirements to work from home:
Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office.
Must be able to meet the minimum internet speed requirements for specific program
Hotspots, satellite and wireless internet service is NOT allowed for this role.
Willing to use webcam or video features during training and production
Conditions of Employment:
Successful completion of pre-hire testing
Successful completion of background check is required for this position.
Must be able to provide proof of education such as high school diploma, GED, or college transcripts/diploma
Must be able to provide proof two valid, in date forms of ID
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disability to perform the essential duties listed above.
Location Requirement: Candidates must currently reside within the McAllen, Mission, Pharr, Edinburg, Harlingen or Brownsville, Texas areas in order to be considered for this position.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
...Job Position: Concrete Laborer Location: El Paso, TX 79907 Pay Rate: $22.00/hr Shift: Description: We are seeking a dependable and hardworking Concrete Laborer to join our construction team. The ideal candidate will assist with all phases of concrete...
...Nissan of Kirkland in Kirkland, WA has an immediate opening for an entry level Vehicle Photographer! This is a full-time position with benefits and is a great way to launch an exciting career in the automotive space!$17.13 per hour plus a per unit/piecework rate of $3....
...General Sales Manager Honda of Boerne is seeking a General Sales Manager to join the Pohanka Family of Dealerships. We are focused on delivering... ...and the nation Distinguished Service Citation from the Automotive Hall of Fame What We Offer ~ Health & Dental ~4...
...Special Testing Laboratories, a Bethel, CT Construction Materials Inspection and Testing Services company is seeking a Business Development / Sales Professional to generate/build new business, while maintaining ongoing relationships. This is a great opportunity to grow...
Job OverviewWe are seeking a dependable and detail-oriented Remote Data Entry / Executive Assistant to provide a combination of data management and administrative support. The ideal candidate is organized, professional, and comfortable handling information, scheduling...