Appointment Scheduler / Customer Service Representative Job at Bath Planet, Washington, IL

  • Bath Planet
  • Washington, IL

Job Description

Appointment Scheduler / Customer Service Representative -Creve Coeur, IL

 

About Us

Perfect Choice Home Solutions is a growing home improvement company specializing in roofing, windows, siding, and bathroom remodeling. We pride ourselves on providing high-quality service and a strong customer experience from the very first interaction.

Position Overview

We are seeking a motivated and reliable Customer Service Appointment Scheduler to join our team. In this role, you will be the first point of contact for prospective customers, scheduling free in-home consultations and ensuring a positive, professional experience.

Key Responsibilities

  • Make outbound and receive inbound calls to schedule appointments
  • Speak with homeowners to gather basic information and set qualified appointments
  • Clearly explain the purpose of our free in-home consultation
  • Maintain accurate records of calls and appointments in our system
  • Follow provided scripts while maintaining a natural, conversational tone
  • Confirm, reschedule, and manage appointment calendars
  • Meet daily/weekly call and scheduling targets

Qualifications

  • Previous call center, customer service, or appointment setting experience preferred
  • Strong communication and phone skills
  • Comfortable handling objections and keeping conversations on track
  • Basic computer skills and ability to learn CRM systems
  • Self-motivated, dependable, and goal-oriented
  • Positive attitude and professional demeanor

Compensation & Benefits

  • Competitive hourly pay
  • Performance-based monthly bonuses and incentives
  • Paid training
  • Opportunities for advancement
  • Supportive team environment

What Success Looks Like

  • Consistently meeting or exceeding appointment-setting goals
  • Maintaining high-quality customer interactions
  • Keeping schedules organized and up to date

How to Apply

Submit your resume along with a brief description of your experience in customer service or appointment setting.

Job Tags

Hourly pay, Full time

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