Summary Responsible for processing and maintaining customer billing and profile information. Pay Range (Depending on qualifications and experience) Essential Duties and Responsibilities include the following. Other duties may be assigned. Work consistently in Customer Information System (CIS). Work closely with third party mailing vendor. Manage and report on corrective actions when and if CIS processes fail. Execute and manage billing processes in Customer Information System (CIS). Adjust meter readings, manage and process service orders, enter specific account credits or debits, or make rate changes when needed, correct meter reading history or re-bill charges as needed, and run and work reports as needed. Work closely with revenue protection staff on tampering investigations to assist city and prevent loss of revenue. Includes, but not limited to multitasking, answering phone calls from revenue protection technicians or customers, research and collecting evidence, working with different departments throughout the city (meter reading, code, building inspections, GPL electric department and/or water departments) If needed, discuss disputes for tampering charges with customer over phone/person. Minimum Qualifications High School Diploma or General Equivalency Diploma (GED) Up to 2 years utility customer service billing or CIS experience Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. Preferred Qualifications Education/ Experience High School Diploma plus six months or one year of advanced study or training past high school level 2-4 years’ experience in customer service or utility customer service billing industry Knowledge, Skills & Abilities Sufficient knowledge of Microsoft Office (Word, Outlook, Excel, Access, PowerPoint) Basic knowledge of procedure implementation methods Basic knowledge of utility billing practices for electric and water service Skill in de‑escalating stressful situations involving irate customers Ability to listen and ascertain the needs of customers Ability to deal courteously and diplomatically with the general public Licenses and Certifications No Licenses/ Certifications required Physical Requirements / Work Environment The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards. #J-18808-Ljbffr Gfoat
...verbal as well as written feedback. In addition, the standardized participant will be involved in group training and/or mentorship of entry-level standardized participants. The standardized participant work will be varied. It is part-time, as needed. High school education is...
...position is responsible for the shift supervision and monitoring of security personnel engaged in the duty of providing a secure environment... ...or equivalent training which might include criminal justice, homeland security, or law enforcement academy is preferred)....
...Long John Silver's is seeking a motivated Shift Manager to lead the team and deliver outstanding guest experiences at our restaurant. You will drive staff performance, manage safety standards, and ensure smooth daily operations with a focus on guest delight.The role requires...
...BrightSpring Health Services is seeking a Procurement Intern. This internship is part of our summer intership program, 20-30 hours per week (flexibility in... ...majoring in business or related field No prior experience required Moderate level of proficiency in Excel,...
...group in the country, now is the perfect time to join our clinical team! We are actively looking to hire a talented Psychiatric Nurse Practitioner in our Richmond, TX office, who is passionate about patient care and committed to clinical excellence. The ideal candidate...